Resume
Collen Saunders
IT Systems Administrator
Greensboro, NC | [email protected] | https://cjs-cloud.com | https://www.linkedin.com/in/collen-saunders | https://github.com/Remake0992
Professional Summary
IT professional with four years of experience supporting users, systems, and infrastructure. Experienced in systems administration, identity and access management, monitoring, backups, hardware diagnostics, and technical support. Currently pursuing a bachelor’s degree in Information Science at the University of North Carolina at Greensboro.
Experience
IT Systems Administrator at Hoffman & Hoffman, Inc.
Greensboro, NC | March 2026 – Present
- Audited and re-engineered Veeam backup jobs to align with the current server inventory and Microsoft 365 footprint, resolving persistent failures and expanding enterprise backup coverage from 40% to 100%.
- Architected and deployed a Zabbix monitoring solution for critical network and server infrastructure, establishing real-time SMS and email alerts.
- Centralized dispersed physical and digital records by deploying a NetBox Docker stack as a web-based source of truth, improving network mapping and operational continuity.
- Administer a hybrid infrastructure environment supporting Microsoft Azure, Active Directory, virtual machines, and on-premises hardware assets.
IT Support Technician at Hoffman & Hoffman, Inc.
Greensboro, NC | December 2023 – March 2026
- Promoted to IT Systems Administrator within two years after demonstrating strong technical troubleshooting, project execution, and ownership of core infrastructure.
- Managed identity and access management across Active Directory and Microsoft Azure while automating aspects of user onboarding and offboarding.
- Resolved Tier 1 and Tier 2 incidents in a hybrid business environment across hardware, software, and networking.
- Provisioned, imaged, and deployed enterprise workstations and peripherals while maintaining asset lifecycle documentation in Podio.
- Created and updated standard operating procedures in TeamDynamix, reducing recurring user issues and simplifying help-desk escalations.
Information Technology Specialist at Uwharrie Charter Academy
Asheboro, NC | May 2021 – July 2023
- Administered and maintained a 1,200-user Google Workspace domain, including user accounts, organizational units, shared drives, and security permissions.
- Diagnosed, repaired, and redeployed Chromebooks, laptops, and peripherals, reducing reliance on third-party repair services.
- Maintained school-wide Cisco wireless connectivity and access points, proactively troubleshooting signal degradation and access issues.
- Managed Kyocera multifunction printers and copiers through PaperCut, configuring network printing and supporting equipment uptime.
- Resolved high-volume technical support requests for students, parents, faculty, and administrative staff with minimal escalation.
Projects
Personal Technology Blog
https://cjs-cloud.com
- Maintain a personal blog documenting systems administration, cloud computing, infrastructure, and professional development projects.
Pinternext
https://pinternext.cjs-cloud.com
- Alternative pinterest front-end served via image proxy.
Skills
- Systems Administration: Active Directory, Microsoft Azure, Microsoft 365, Proxmox
- Identity and Access Management: User provisioning, onboarding and offboarding, organizational units, permissions, and shared drives
- Monitoring and Backups: Zabbix, Veeam Backup & Replication
- Infrastructure: NetBox, Docker, virtual machines, Unifi networking, hybrid infrastructure
Education
Bachelor’s in Information Science
University of North Carolina at Greensboro | 2023 – 2027
Licenses / Certifications
- Proxmox VE Deployment and Management – Proxmox Server Solutions, Certificate of Completion, 2026
- Proxmox VE Clustering and Shared Storage – Proxmox Server Solutions, Certificate of Completion, 2026
Honors & Awards
- E3 Award